Looking At The Customer Service Of Ryanair - 1663 Words

1. An overview of Ryanair In this essay, I will also be looking at the customer service of Ryanair. Ryanair is a low budget ‘no frills’ airline which offer domestic, inbound and outbound flights out of their hub which is Stansted. Ryanair have their headquarters in Swords, Ireland. First founded in 1985 by the Ryan family, with a share capital of just  £1.00. They offered a 15 seated aircraft during the summer months from Waterford, which is in the southeast of Ireland to London Gatwick. In 2013 Ryanair saw 81,668,285 passengers, with over 300 aircraft in their fleet but with the added 180 aircraft ordered in 2013 they hope to see their fleet over 400 by the end of 2014, then a further increase to 500 by 2019. They currently fly to 183†¦show more content†¦The needs though would be the same for many travellers. Needs such as helpful check-in staff. Lots of check-in desks to reduce queuing times, though Ryanair unfortunately don’t offer this compared to an airline such as British Airways, easy boarding, comfortable seats/comfortable flight. One of Ryanairs’ is that they get you from A to B. Thus a lot of the features of their aircraft are very basic. For example there are no seatback pockets, so that passengers are able to put newspapers and other possessions. In the past business travellers would have not chosen to fly with Ryanair, as the company was not seen to fly these types of passengers. One of Ryanairs’ competitors, EasyJet are now including business class travel on selected flights. Therefore Ryanair are changing their business strategy if you like, and they have decided to include this too. They offer flexibility change seats, they offer 20kg of baggage, fast track through airport security, priority boarding, choose your seat and free airport check-in. For people who require mobility, Ryanair offers a whole range of mobility assistance. This includes passengers who require either wheelchairs or electronic buggies, also on their website they offer assistance to those who are either visually impaired or blind. Therefore Ryanair do offer a whole range of needs for many different types of passengers, and in the previous paragraph, the company is adapting to increase their customer service skills and